CNC Machining FAQ: Answers for Buyers and Engineers
Most questions we get from engineering and purchasing teams are the same ten, and the honest answers are more useful than the marketing ones. Below is what we tell a buyer on a first call, including the parts that are inconvenient.
What tolerance can you actually hold?
Tolerance is a cost decision before it is a manufacturing decision. On a typical machined feature, these are the bands we work in:
| Band | Typical use | What it does to cost |
|---|---|---|
| ±0.1 mm | Brackets, covers, non-mating surfaces | Baseline. Fast to make, easy to inspect. |
| ±0.05 mm | General machined parts, most mating features | Small increase. Standard for us. |
| ±0.02 mm | Bearing seats, locating features, alignment | Needs a stable setup and a capable machine. |
| ±0.005 mm and tighter | Spindles, sealing faces, optical mounts | Temperature control, slower passes, more inspection, more scrap. |
The number on its own means little. What matters is whether the feature can be measured, whether the setup is rigid, and whether the material moves after machining. We have produced components to ±0.002 mm, but that is a capability on specific features after review, not a blanket specification for every part.
Why a tight tolerance sometimes fails anyway
Three causes account for most out-of-tolerance parts: the datum scheme does not match how the part is set up, thin walls deflect under clamping, or the material is stress-relieved after the first operation and moves before the second. All three are problems with the drawing or the process plan, not with the machine. They are cheaper to fix before the first chip than after the last one.
How long does a CNC order take?
For regular CNC projects, three weeks from drawing approval is a realistic planning figure. That is a reference, not a commitment: material availability, geometry, quantity, finishing and inspection all move it.
- Prototype, simple part: about one week if the material is in stock.
- Regular production batch: about three weeks.
- Complex geometry, tight tolerance, special finish: four to six weeks.
The delays we see most often are not machining time. They are drawings that contradict themselves, a finish specified as “as machined” when the part needs anodising before assembly, material that has to be imported, and a first article that sits unapproved for a week. Clear documents at the RFQ stage remove most of that.
What actually drives the price of a machined part?
| Cost driver | Why it matters | How to reduce it |
|---|---|---|
| Material removed | Cycle time scales with volume cut away | Reduce pocket depth, allow a near-net blank, or choose a casting for large volumes |
| Number of setups | Every refixture risks error and adds handling | Design for access from fewer sides; a 5-axis part can avoid three setups |
| Tolerance | Adds passes, slows feeds, adds inspection | Tighten only functional features |
| Surface finish | Hand polishing and coating add days and labour | Specify Ra only where it is needed |
| Quantity | Programming and setup are amortised over the batch | A second batch of the same part is cheaper per unit than a first |
| Inspection scope | Full dimensional reports and FAI add engineering time | Agree the sample plan and characteristics in advance |
Unit price alone is a poor comparison between suppliers. A quote that excludes finishing, inspection, packaging or freight is not a cheaper quote, it is an incomplete one. Ask each supplier to price the same scope, or the comparison tells you nothing.
Which materials do you machine?
Aluminium (6061, 7075, 5083), carbon and alloy steel (1045, 4140), stainless (303, 304, 316L, 17-4PH), brass and copper alloys, titanium (Grade 5), and engineering plastics including POM, PEEK, ABS, PC and PTFE. A full list with grades and typical finishes is on the materials page.
For anything going into a regulated product, tell us at RFQ stage which material certificate you need. A mill certificate with heat number, chemical composition and mechanical properties takes time to obtain and should be priced with the order, not requested after delivery.
How do you handle a part that comes out wrong?
Every workpiece is checked dimensionally and visually during and after production, and ongoing production is inspected at two-hour intervals. When something does not conform, the part is reworked or remade at our cost, and the cause is traced so the next batch does not repeat it. What we do not do is ship it and hope the customer does not measure it.
What documentation comes with an order?
Every order can include a dimensional inspection report and a material certificate. First article inspection reports, PPAP packages and certificates of conformance are available when agreed at quotation. The full list, and what each document actually contains, is on the documentation page.
The important part is agreeing the documentation before the PO, not after. If your quality team needs a specific report format, send the template with the RFQ.
Can you work from a 3D model without a drawing?
We can, but the result will only be as defined as the file. A STEP model carries geometry, not tolerance, surface finish, material condition or critical feature intent. Without a drawing we apply general tolerances, and a part that is geometrically correct can still fail your incoming inspection.
If a drawing is genuinely not available, send the model plus a short note listing the critical dimensions and how they will be measured. That note is enough to build an inspection plan from.
How do I check a supplier before placing an order?
Ask for the certificate numbers and verify them, not just the scanned PDF. Ask which specific machines will run your part and what the inspection plan is. Ask for one reference customer in your industry and call them. Then place a small first order and measure everything.
A supplier who cannot answer the machine question or the inspection question is selling capacity, not capability.
Frequently asked, briefly
Do you have a minimum order quantity?
One part is accepted. Prototype quantities are normal work for us, and they are also how most long-term customers start.
Can you ship to Europe and the US?
Yes. EXW, FOB or delivered duty paid, depending on what your forwarder prefers. We will quote the Incoterm explicitly so there is no surprise at customs.
Can you sign an NDA before I send drawings?
Yes, and we would rather sign one than receive a drawing you are uncomfortable sending. Ask for it in the first email.
What file formats do you accept?
STEP, IGES, X_T, SLDPRT, DWG, DXF and PDF, up to 20 MB per file. ZIP archives are fine for multi-part assemblies.
Do you do assembly and finishing?
Finishing is done in-house or with named partners, and it is quoted as a line item so you can see what it costs. Assembly is available on request.
Have a drawing you want a straight answer on?
Send it through the quote form and an engineer will reply with the process, the tolerance we can hold on your critical features, and what documentation we can supply. If the part is a bad fit for us, we will say so.
Send your drawing. Get a real quote.
Upload a STEP file and an engineer — not a sales script — replies within 24 hours on working days with price, lead time and DFM notes.